Endpoint Protection

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  • 1.  Remove Endpoint 12.1.6607.6300

    Posted Jan 08, 2020 11:15 AM

    I have a client that has old settings of installation Endpoint Protection 12.1.6607.6300 and i cant installl any other antivirus, please sent me the cleanwipe or a procedure to remove it. Server and other clients in my network are uninstalled full.

     



  • 2.  RE: Remove Endpoint 12.1.6607.6300

    Posted Jan 08, 2020 11:58 AM

    its at the bottom of this link under 'Related attachements'

    Download the CleanWipe removal tool to uninstall Endpoint Protection

    https://support.symantec.com/us/en/article.howto124983.html



  • 3.  RE: Remove Endpoint 12.1.6607.6300

    Posted Jan 08, 2020 04:06 PM

    Tried also CleanWipe and the product is not cleaned... also tried Registry, Hidden Files and anything related with to unistall .

     



  • 4.  RE: Remove Endpoint 12.1.6607.6300

    Posted Jan 08, 2020 09:15 PM

    I've had issues with uninstalling 12.1.6.

    You need to still have a copy of the installer, run setup, and then choose remove/uninstall.



  • 5.  RE: Remove Endpoint 12.1.6607.6300

    Posted Jan 09, 2020 08:01 AM

    I have an issue on uninstalling the existing quickheel antivirus, which expired one year ago, How many times i uninstall the software, still it kept on notifying me to uninstall, https://www.facebook.com/ suggested many steps, but i want a specific process to resolve it.



  • 6.  RE: Remove Endpoint 12.1.6607.6300

    Posted Jan 09, 2020 05:03 PM

    Tried to install the old installer of 12.1.6xxx was unable to proceed , the installer wont run or started at all. Also tried to install the management server and then uninstalled in the same machine was a complete fail also.

    The solution came with finding and deleting the following registry keys 

    Symantec Endpoint Protection 12.1.6608.6300 x64:
    ProductKey = HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{27DB1161-5B93-4BA3-89FB-B54039399CDD}
    Uninstallkey = HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{27DB1161-5B93-4BA3-89FB-B54039399CDD}

    Symantec Endpoint Protection 12.1.6608.6300 x86:
    ProductKey = HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DD481201-4E11-42B2-B391-A5EAB2D55F70}
    Uninstallkey = HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DD481201-4E11-42B2-B391-A5EAB2D55F70}

    There was a leftover (also all registry keys with search keyword Symantec was already deleted)